Shipping Policy

How long is the shipping time?

Country Time Cost
USA 1-5 Days Free shipping

Local shipping time is 1-3 nature days to the US, warehouse location is in the western US

1-3 nature days for shipping to Western US, 3-5 nature days for shipping to Eastern US


1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) After the order has been paid, we need 1-2 days to process your order. You will receive a notification once your order has been shipped.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) If there is any shipping issue with your package , you must contact Customer Support within 30 days after your order was placed.

5) Currently only mention that there is free shipping in the US. After that we will optimize our shipping services in other regions.

6) Do4Pets offers standard shipping of 1-5 business days on all purchases. Our fulfillment center processes orders on business days, Monday through Friday, Pacific Time. If your package is lost or stolen, please contact our customer service at admin@do4pets , we return calls and emails Monday through Friday 10:00 AM - 7:00 PM Pacific Timea.

7) Do4Pets is responsible for all customs duties in the USA. You are not responsible for them.

8) NOT COVERED BY OUR SHIPPING ZONES: Supports shipping to the U.S. only, excluding islands outside the U.S. mainland. Delivery to other countries is not supported.

9) Due to Covid-19 and holidays, the delivery may be delayed.

10) For pre-sales and out-of-stock products, we will choose to transfer the products from China.

Updated by Do4pets. 01/05/2022

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